Refund Policy
Our policy regarding refunds and trial licenses
Last updated: August 25, 2024
No Refund Policy
All sales are final. We do not offer refunds on any license purchases.
1. No Refund Policy
VistaLicense operates under a strict no-refund policy. All license purchases are final and non-refundable under any circumstances.
Why No Refunds?
- Digital Nature: Our licenses are digital products that are instantly activated and delivered
- Immediate Access: You gain immediate access to the software upon purchase
- Shared Licensing Model: Our cost-effective pricing is possible due to our shared licensing structure
- Industry Standard: Most software license providers operate under similar no-refund policies
2. No Trial Licenses Available
We do not offer trial licenses or free evaluation periods. All licenses must be purchased at full price before activation.
Alternative Options
- Review software vendor documentation and demos before purchasing
- Contact our support team for pre-sales questions and guidance
- Start with monthly billing to minimize initial commitment
- Consult official vendor websites for feature information
3. What This Means for You
⚠️ Before You Purchase
- Ensure you have selected the correct license type
- Verify your server specifications meet software requirements
- Confirm your server IP address is correct
- Review all product details and pricing carefully
- Contact support if you have any questions
4. Limited Exceptions
While our general policy is no refunds, we may consider exceptions only in the following rare circumstances:
- Technical Error: If we are unable to deliver the license due to a technical error on our end
- Duplicate Payment: If you accidentally make duplicate payments for the same license
- Service Failure: If we cannot provide the licensed service within 48 hours of purchase
Note: Customer errors, change of mind, or compatibility issues are not grounds for refunds.
5. License Transfers Instead of Refunds
While we don't offer refunds, we do provide free license transfers:
- Transfer your license to a different server IP address
- Change license configuration if technically possible
- Upgrade to a higher license tier (additional payment required)
6. Chargebacks and Disputes
Important: Initiating a chargeback or payment dispute will result in immediate suspension of all services and may lead to account termination.
If you have concerns about your purchase, please contact our support team first to resolve the issue.
7. Pre-Purchase Consultation
To avoid any issues, we strongly recommend contacting our support team before making a purchase if you have:
- Questions about license compatibility
- Uncertainty about server requirements
- Need clarification on license features
- Special configuration requirements
8. Contact Support
If you have questions about this refund policy or need assistance with your purchase:
Pre-Sales: sales@vistalicense.com
Support: support@vistalicense.com
Website: https://vistalicense.com
Response Time: Within 24 hours
Questions Before Purchasing?
Contact our support team to ensure you select the right license